Privacy & Service Information
This page explains how the WINGO website handles product questions and inquiries.
Inquiries
When you submit an inquiry, we store your name, email address, project description and the page where you submitted it so our team can handle your request. Submit only information needed for your project. A saved request is not an email delivery confirmation.
Product assistant
Chat history stays in the current browser session memory. In AI mode, your messages and relevant product page information are sent to our configured model provider to generate a response. Do not include passwords, payment details or other sensitive information. AI responses may be inaccurate; sales must confirm product suitability, specifications, pricing, lead times and warranty terms.
Your choices
You can use email instead of the inquiry form or assistant. To ask about your submitted information, request a correction or request deletion, contact info@wingofilms.com. Include enough information for our team to identify your inquiry, without sending unnecessary sensitive details.
Product and service terms
Published product descriptions are general references. Your quotation and agreed order terms determine the supplied specification, dispatch schedule, shipping arrangements and applicable warranty.